Table of Contents
Rebooting the Arlo camera
If the Arlo camera isn’t working properly, you can reboot it by following the steps in the user guide. This will cause the camera to revert to factory default settings, which should allow it to function normally. After resetting your camera, you may need to perform the setup process again. If the Arlo camera continues to have problems, you may want to contact Arlo customer support for further help.
First, go to the Arlo camera’s settings page. This page displays a list of issues connected to the Arlo device. Clicking on an issue will show more details. In the example below, you can see if the camera is offline or if it is having trouble connecting to the Arlo app. Clicking the Reboot Now button will reboot the camera and restore it to factory settings. This process will take about 30 seconds.
Resetting the base station
If your Arlo camera is not connecting to the internet, you may be experiencing problems with your network. If this happens, power cycling the base station or resetting it may help. If your wifi signal isn’t working, you can reset the base station with a needle or paperclip. The Internet light should turn green and the modem should power back on after 30 seconds.
Resetting the base station will erase your camera’s network settings. It is important to pair your camera before resetting it. If you’re unable to pair the camera after performing a reset, contact Arlo customer support for assistance. You may also need to reset the DHCP server settings for your router to ensure the camera can connect.
Checking for express tangles in the wires
If you’re having trouble getting your Arlo camera to connect, you’ll want to make sure it’s fully charged and fully functional. To do this, first check to make sure the battery is inserted correctly. If the LED doesn’t blink, make sure the camera is plugged into an electrical outlet or is charging using a solar panel. If you’re using a wired Arlo camera, you should also check to see if the power supply is plugged in. If the power has been disconnected, remove the battery for ten seconds and re-plug it in. In addition, if you’re using a power adapter, be sure the voltage is nine volts or more.
Troubleshooting the modem
If your Arlo camera has stopped working, you should first try reconnecting your router to the internet and to your Base Station. You can do this by unplugging your router and then plugging it back in. If this doesn’t work, contact your router manufacturer or internet service provider to get it fixed. Alternatively, you can check your internet connection status on the Arlo SmartHub or the Arlo Base Station. Check that the LEDs on both devices are green or blue.
If you still have problems connecting, try power cycling the base station. Sometimes a hard reset can solve the problem. The first step is to insert a small knife into the hole at the back of the device. Hold the reset button for about 10 seconds. Once the reset process is complete, you will see the green LED light flashing. Then, you can reconnect your base station and Arlo camera.
Resetting the router
If you’ve been unable to connect your Arlo camera for any reason, one possible solution is to reset the router. This will make the device work with a hardwired or Internet connection. If this hasn’t worked, you can also try to reset the base station. However, resetting the router can change the wifi password.
The first step is to unplug the router. This will help clear the cache that may have slowed down your network and made the camera stop working. If you still see an offline error message, you can power cycle the camera or router. In this way, you will be able to reconnect to the internet again.
Another option is to reinstall the software. This is usually a simple fix for the camera’s offline issue. The Arlo Secure app will show you when the camera is offline. You can also check the latest service updates for your Arlo security camera.
